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   Service & Support

     Overview

     Professional Service

     Installation

     Tuning

     Our service support
 
  Professional Service

We provides installationand configuration of security by using the products we distribute.

nForce is the importer of the world'sleading computer security system’s products. The company is owned and run by Thai people.  Our imported productsareSecurity HardwareandSecurity Softwarewhich coverall kind of business sectionssuch asISP, TELCO, Banking, financial and etc.

Since the products are rated as the TOP FIVE, it is crucial to have qualified personnel torespond all customers interms of both Network Designand Security devices without reducing theoverall performanceof theservices.



  Installation

With personnelwhoare competentinNetwork, SecurityandApplication Software, as well ashasbeen certified by therespective product owners, the installation service is provided. The operation system of our company is controlledby themanagement team(Project Manager)and ateam of consultants. The procedure is as follow:

  • Understanding the needs ofservice usersand the structure of theNetworktocomplete the installation.
  • Designing and Presenting the solution
  • Testingthedevices in theVirtualNetwork.
  • Proposing theresults to theusers.Understanding the needs ofservice usersand the structure of theNetworktocomplete the installation.
  • Testing withtheuser test.
  • Applying the result to the real operating system

Afterinstallation, there is a one month guarantee by nForce. If there is any problem occurring during this period, nForce will take care of it without charge.



  Tuning

The world of computer security’s system has been developed over the years both in termsof protection andthreats. To protect the devices from any attacks such as Web Application Firewall and IPS / IDS, the company will update client’s devices every three to four months depending on the agreement. The procedures are as follow:

  • Understanding the informationand datafrom an attacked device.
  • Testing theattacks in thetesting’s system.
  • Presenting the resulttothestakeholders.
  • Adjusting and Monitoringthesystem.
  • Presenting theresults of therefinement.
  • Tuning (Changing to) intothe protect mode.

With the experiencedteamin managingsecurity, the impactofattacks oninformation systemsand variousformsof credit enhancementwill be reduced which will result in the increasing of thecompany’s reliability on the third party’s eye.



  Our service support

Theafter-sales serviceisanotherkind of servicesoffered bythenForce. This service is separated into Onsite ServiceandOnline Service. However, both kinds of services are carried out by our experiencedpersonnel who have been approved bythe respective vendors. The service’ details are as follow:

In addition tothe mentionedservices, the companyalsooffersanother form oftheOn-call Service.This kind of service will be chargeddepending ontheduration of the solution being takenin order to reducecosts forthose who do notwant to buyan annual service.

For more information on other type of services, please contact our sale representatives.



 
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