Service Support


  • 7 x 24 x 4


  • 4 Incidents

    Onsite

  • Available Time : 24 x 7

  • Telephone : Unlimited Telephone

  • Incident : 4

  • On Site : 4 Hours

  • Remote Support : Unlimited

  • FAQ : Unlimited

  • Knowledge Base : Yes

  • Software Upgrade : Yes

  • Software Migrate : Yes

  • Skill Transfer : Yes

  • Committed Call back Time : 1 Hour

  • Hardware Support


  • Spare Part : Yes

  • Replacement Unit : Yes

  • Factory Replacement : Yes

  • SLA Time : 4 Hours

  • 7 x 24 x 4


  • Replacement

    -

  • Available Time : 24 x 7

  • Telephone : Unlimited Telephone

  • Incident : –

  • On Site : No (Partner First Tier)

  • Remote Support : Unlimited

  • FAQ : Unlimited

  • Knowledge Base : Yes

  • Software Upgrade : –

  • Software Migrate : –

  • Skill Transfer : Yes

  • Committed Call back Time : 1 Hour

  • Hardware Support


  • Spare Part : Yes

  • Replacement Unit : Yes

  • Factory Replacement : Yes

  • SLA Time : 4 Hours

  • 8 x 5 x NBD**


  • 4 Incidents

    Onsite

  • Available Time : 8 x 5

  • Telephone : Unlimited Telephone

  • Incident : 4

  • On Site : Next Business Day

  • Remote Support : Unlimited

  • FAQ : Unlimited

  • Knowledge Base : Yes

  • Software Upgrade : Yes

  • Software Migrate : Yes

  • Skill Transfer : Yes

  • Committed Call back Time : 2 Hour

  • Hardware Support


  • Spare Part : Yes

  • Replacement Unit : Yes

  • Factory Replacement : Yes

  • SLA Time : 1 Day

  • 8 x 5 x 4


  • Advance Replacement

    -

  • Available Time : 8 x 5

  • Telephone : Unlimited Telephone

  • Incident : –

  • On Site : No (Partner First Tier)

  • Remote Support : Unlimited

  • FAQ : Unlimited

  • Knowledge Base : Yes

  • Software Upgrade : –

  • Software Migrate : –

  • Skill Transfer : Yes

  • Committed Call back Time : 2 Hour

  • Hardware Support


  • Spare Part : Yes

  • Replacement Unit : Yes

  • Factory Replacement : Yes

  • SLA Time : 4 Hours

** Next Business Day